Scott & Dara Geller
I decided to price replacement windows since my house still had the originals (1950?s), were painted shut, and were obviously inefficient. I received estimates from major companies and contractors in Richmond, including BNW. When Bruce came out, he was very friendly, seemed to have a good product and warranty, and price d to a very reasonable figure. I decided to go with BNW not only for the price and product, but also because Bruce came across as hard working, down-to-earth, and honest rather than as a sales/pitch-man. The job was done very professionally and I am still happy with the quality and workmanship of the windows and installation.
I'm sure my six windows were a minor job for Bruce, but it was a significant investment for me and he treated it accordingly. Also, Bruce went out of his way to answer all my questions or address my "issues", which turned out to NOT be issues, following the installation.
Overall, I could not be happier with the windows or service that Bruce provided and am enjoying my new windows. For me, the ultimate test of satisfaction is whether or not I would refer or use BNW Builders for future projects on my current house or any future home. And the answer is a definitive "YES".
Scott & Dara Geller Richmond, VA January 20, 2016
Mike & Laura Nagy
My wife & I recently had BNW Builders install DuraPlank siding, new entry & screen doors and replacement windows on our house. After meeting with several local contractors, the decision to contract with BNW was made with great confidence. From our initial meeting, throughout the construction phase and even after completion, Bruce and his crews were outstanding to deal with.
My thanks to Tim for being a truly great production manager who took the time to answer my numerous questions (many times over). Tim was very professional, knowledeable and down to earth and he didn't go for the high pressure sales pitch. Instead, he let the product and his many years of experience in the industry make for the perfect presentation. He also did a great job installing our new doors and screens.
Thanks to Bill for installing all 21 windows in only 2 days!! He did an incredible job with the installation working diligently both days & paying the utmost attention to detail. The new windows are fantastic. After years of struggling to even open our old windows, the new windows, with their ease of use, numerous features and high quality are unbelievable.
Edgar and his crew were not to be outdone. They worked from morning to night on the siding and all of the trim and had the whole job completed in a very timely and more than satisfactory manner. They paid great attention to detail and were very responsive to any questions I had. These guys were simply amazing to watch work!! They also did a great job of cleaning up the work site each day and again after the job was complete.
All in all I couldn't be happier with the products installed and the services received. The windows and doors look and function great. The DuraPlank siding is by far the best siding product I looked into and looks incredible installed on the house. Our house truly looks brand new and after entertaining the idea of moving we now plan on staying for quite some time. Aside from looks alone, We can definitely see a difference in energy costs as well as an even coolin g of the house which we never had before. I anticipate even more savings and a warmer, draft free house as the cold weather approaches.
We'd like to thank Bruce one last time for making this very large project and investment a very satisfying and worry-free one for us. He stopped by at least once every day to check on the progress and was truly a pleasure to deal with. We look forward to continuing a relationship with BNW Builders in the future and would highly recommend them to anyone in the market for any of the services they provide.
Mike & Laura Nagy Glen Allen, VA January 20, 2016
Tom & Theresa Christian
AMAZING!!! That is the only word to describe the work of BNW Builders. We had 10 windows replaced, new vinyl railings and posts on our front porch, and a new entry way door.
Tim met us one evening and explained their options of products without any pressure. On the date of installation, Bruce was here assisting with the porch. How many other business owners do you know that are willing to get their hands dirty? When the project was not completed on Friday, Tim was back here on Saturday morning finishing the work. When they left, our house and yard were just as clean as when they arrived.
We would recommend BNW to anyone looking to remodel, renovate, or upgrade their current home. Thanks for everything Bruce and Tim. We look forward to working with you again in the future.
Tom & Theresa Christian Glen Allen, VA January 20, 2016
Gigi & Bob Dyer
We recently purchased replacement windows from BNW Builders. From contract signing to installation of the windows, the whole experience was pleasant. Bruce presented his product in a professional manner without pressure for a sale, unlike a competitor. The order was placed and the windows were manufactured and delivered without incident. The day the windows were installed everything went very smoothly. The attention to detail by Bill (the installer) was second to none. We are very pleased with the Mastri windows from ease of opening and closing to the overall energy savings. All in all, my wife and I are very pleased with the service and professionalism we received from BNW Builders. We would and have recommended them without hesitation.
Gigi & Bob Dyer Glen Allen, VA January 20, 2016
I just wanted to write a few lines expressing my complete satisfaction with BNW Builders. From start to finish, we had the greatest experience. I just had a gut feeling about this company when I was searching for just the right one to trust our home improvement project with. I was looking for a one company to redo our roof, add vinyl siding and new thermal windows - with little or no headaches - and that's exactly what we got. The salesman was awesome as well as all the contractors. After the initial quote, they started on our house in about 2-3 weeks and finished within a month for all three projects. Everyone was so friendly and did such a great job. I will continue to tell anyone looking for the greatest customer service and a JOB WELL DONE!!!! Thank you so much!!!
Mrs. Zimmerman Mechanicsville, VA January 20, 2016
Mr. And Mrs. Robertson
I just wanted to thank you for the wonderful job that was done on our siding and windows. The experience from the estimate to the final trim being put on was just top notch and just wonderful. My family cannot thank you enough for your services, I recommend you each time someone compliments the work.
Mr. And Mrs. Robertson Hopewell, VA January 20, 2016
Bob and Anita Cruikshank
Thanks so much to BNW Builders for our new roof and porch steps, posts, and railings. We are putting our house on the market, and their excellent products and installation make it look new and inviting. Best of all, BNW installed the roof while we were on vacation!
The BNW staff consists of experts who are also friendly, courteous, and helpful. It was a pleasure to work with them. Thanks again!
Bob and Anita Cruikshank Glen Allen, VA January 20, 2016
Lonnie & Jean
Twice you have come to our rescue to replace blown off vinyl siding. While it was a small job for BNW Builders, it was a major job and concern for us, and you treated our job as if it were the most important job you had. We really appreciated everyone's attitude and the respect shown for our property and wishes.
Thank you for coming so promptly. It is nice to have someone to call when we have small and/or large jobs, and we will gladly recommend BNW Builders to our friends.
Thank you again
Lonnie & Jean January 20, 2016
Barry & Betty Jo Nowell
We recently had new windows, siding, porch post with handrails and a new roof installed. My wife and I could not be any more pleased with the results. Having worked in construction, I have a true appreciation for craftsmanship and professionalism when it comes to building. BNW has been first clase all the way. We highly recommend your services. Thank you for job well done.
Barry & Betty Jo Nowell Midlothian, VA January 20, 2016
Mr. and Mrs. Barry
In November of 2006 we found out that due to faulty installation of our original windows and the subsequent leaking when it rained, that we needed new windows. Since we had never had windows replaced, we weren't sure where to start. I found out from a coworker that her neighbor, Bruce, just happened to own BNW and had recently replaced her windows. She told us how impressed she is with Bruce as an individual, as well as the excellent service and quality of the work his company does. They absolutely love their new windows, so we contacted BNW. Two things really impressed me about BNW. The first was the quality and attractiveness of the windows. The second was the wonderful service that Bruce and his employees provided with our installation. We ended up replacing 43 windows and a storm door, so it was a big job. The job went smoothly and each time I had a question or issue and called BNW, I got a phone call back from Bruce immediately. You can tell that BNW really concentrates on customer service and it really shows. I would highly recommend BNW and would use them again for any service they provide. They really were a joy to work with. We feel that we made an investment which we will appreciate for many years to come. Thanks again to all of those at BNW who made this process so easy!!
Mr. and Mrs. Barry Glen Allen, VA January 20, 2016